Return Policy & Info – Nerd Meets Girl
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19591 NE 10 Avenue, 3-E Miami, FL 33179
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RETURN POLICY

 

  • All Orders are final sale except swimwear. Swimwear can be exchanged for another size. You can email us at sales@lilanikole.com for exchange details. Or you can click here and follow the directions!

    https://returns.aftership.com/lilanikole.com

     

    STEPS TO EXCHANGE SWIMWEAR

     

    • In order to make an exchange, follow the instructions on the Return Request Form at sales@lilanikole.com. Include completed form in your package. Mail must be post marked with in 14 days of acceptance delivery. Due to availability, we will make every attempt to exchange your return for the exact item, color and size requested.
    • As the return package remains your responsibility until it is delivered to us, we recommend that you insure your return shipment or use methods of transport providing full tracking and delivery confirmation. In the unfortunate event that your package is lost or tampered with, we will not be liable for any costs associated with its recovery, replacement of its contents or the value of its contents.
    • Once we have the package in hand, it will take up to 7 business days to process. We will reship your exchange and email your new tracking number. Shipping is the responsibility of the customer. If you chose to take a credit, we will mail the credit form to you.
    • We hold a no warranty policy. Once tags are removed the items can not be returned and we will not be responsible for any damage that may occur.

       

       

       

      Return Address:
      Lila Nikole LLC
      Attention RMA Department
      19591 NE 10 AVENUE, BUILD 3 BAY E
      Miami, FL 33179

       

       

      DAMAGED ITEMS

       

      • In the unlikely event you receive an item that is damaged or defective, we will make every attempt to replace it with the same or like item at no additional charge to you. Return or replacement for exact items cannot be guaranteed due to availability, but we will issue a credit towards another equal valued item.
      • All defects or damages must be identified prior to use and issued a return authorization number within 48 hours of receiving the item and must be unworn, have tags, liners and original packaging.
      • Due to the differences in internet service and computer screen resolutions, some items may appear slightly different in size, color and texture in reality and does not constitute imperfections or damage of the item.

       

      SHIPPING INFORMATION

       

      • For security reasons, Nerd Meets Girl online purchases will require a signature upon delivery.
      • In-stock items are dispatched within 3 days after receipt of payment, and will arrive in 7-10 business days depending on your method of shipment chosen. If you order items with different availability times, we will ship your items individually.
      • We are not responsible for late packages due to delivery service. We can not guarantee their delivery methods.
      • All orders that are requested to ship to a different address other than the billing address are subject to a delay in shipment. Buyer must provide proof of credit card ownership via image of identification card and credit card used for transaction. Without proof, orders will be cancelled with in 3 business days.
      • Orders must be placed before 1 PM EST Monday through Friday to ship expedited mail. These items will ship as soon as the payment has cleared.

       

       

       

       

      SWIM CARE INSTRUCTIONS

       

      Our swimwear is hand made to the highest standards of quality and if cared for properly, will extend quality and use. These products are similar to fine garments and therefore, require care to preserve their exquisite appearance. Please follow these swimwear care instructions.

       

      WASH INSTRUCTIONS

       

      • Swimwear must be hand wash in cold water with a mild soap.
      • Squeeze and rinse thoroughly.
      • Drip dry out of direct sunlight, never put in dryer.
      • Avoid rough surfaces as it can snag your swimsuit.
      • Spas and heated pool chemicals can bleach the color of fabric.

       

      MODELS

       

      We LOVE new faces. If you are a model interested in working with us, please download the attached form. It has all of the details needed to submit. Its ok if you are new, send it in anyways! We are always seeking the next fresh face to represent the brand.

       

      Fill out our application here:
      www.lila-nikole.myshopify.com/pages/models

       

      PRESS & MEDIA INQUIRIES

       

      Interested in using our garments for your upcoming editorial, event, or TV publication? Feel free to message us. We love working with new media outlets. You can submit your credentials and wish list to Press@LilaNikole.com. You will receive an immediate response with details. We do not loan garments for personal use or shoots.

       SWIM SIZE & FIT

       

      To choose your best size, we recommend that you take your measurements and compare to the size chart provided.

      Lila Nikole Collection Sizing chart is not standard to the industry. To get the most accurate measurements, have someone else measure you. Be sure to hold the measuring tape straight and snug, not tight, to your body.

       

      SIZE CHART

       

      • XS TOP 32-34 A | BOTTOM 30-32
      • S TOP 32-34 B | BOTTOM 34-36
      • M TOP 34-36 B/C | BOTTOM 36-38
      • L TOP 36-38 C/D | BOTTOM 38-40
      • XL TOP 36-38 DD | BOTTOM 40-42

       

       

      NEED HELP

       

      If you have any questions or concerns, please feel free to contact us. We are here to help, whether you have a question about an item’s availability or simply want an update on your order. Perhaps you want to bring something to our attention, or want to write to let us know how much you love us. We would love to hear from you. Your satisfaction is of utmost importance to us! Sales@lilanikole.com

       

      REGISTERING WITH NERD MEETS GIRL

       

      The purpose of this statement is to let you know the information we collect, how we collect it and under what circumstances we use it. We respect your privacy. We are always concerned with maintaining the confidentiality of our customer, information. NMG will not share or sell any of your personal information. We will maintain and secure the information provided. The added advantage of being registered is that you will be the first to be notified of our new collections, upcoming events, sales, promotions, and catalogs. We ask for your mailing address when you place your order so we can send the requested order to you. Occasionally we may send you other, free promotional materials in the mail. We use cookies to enhance advertising and third party sharing.